1. Introduction
Kintex Global ("we", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our platform, you consent to the practices described herein.
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity data: full name, date of birth, nationality, government-issued identification documents.
- Contact data: email address, telephone number, postal address.
- Financial data: bank account details, payment card information, source of funds, trading history.
- Technical data: IP address, browser type and version, device identifiers, login timestamps.
- Usage data: pages visited, features used, click-stream data.
- Communication data: records of correspondence with our support team.
3. How We Use Your Information
We process personal data for the following purposes:
- To establish and manage your trading account and verify your identity (KYC/AML compliance).
- To process deposits, withdrawals, and transactions.
- To provide customer support and respond to enquiries.
- To send service-related communications, account statements, and regulatory notices.
- To detect, prevent, and investigate fraudulent or unlawful activity.
- To improve our products, services, and platform security.
- To comply with applicable legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) performance of a contract to which you are party; (b) compliance with legal obligations; (c) our legitimate interests in operating and improving our business; and (d) your explicit consent where required.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data with: regulated payment processors and banking partners for transaction processing; identity verification and compliance service providers; regulatory authorities, law enforcement, and courts where required by law; and professional advisers such as lawyers, auditors, and insurers under confidentiality obligations.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Client records are typically retained for a minimum of five (5) years following the closure of an account, or longer if required by applicable law.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. However, no transmission over the internet is completely secure.
8. Your Rights
Subject to applicable law, you may have the right to: access personal data we hold about you; request correction of inaccurate data; request erasure of data where no longer necessary; object to or restrict certain processing; and withdraw consent where processing is consent-based. To exercise these rights, contact us at privacy@kintexfx.com.
9. Cookies
Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and support security features. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services following such notification constitutes acceptance of the updated policy.
11. Contact
For privacy-related enquiries, please contact our Data Protection Officer at privacy@kintexfx.com or by post to Kintex Global, The Johnsons Centre, #2 Bella Rosa Road, Suite 202, Gros Islet, Saint Lucia.